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Today’s Guest:

Want to understand the art of argument? Aiming to build a business that will last for years to come?

In this episode, Steve Patrick of Level the Playingfield shares his knowledge on the insurance restoration process and his perspective on how the roofing and insurance restoration industry needs to build and grow, especially in the next 10 years.

Steve Patrick is a strategic advisor, consultant, contractor/PA coach and the author of the contractor-acclaimed book ‘Win the Claim Game by Leveling the Playingfield.’ He is also a top-rated speaker for topics aimed at insurance restoration contractors and PAs dealing with claims adjusters. Over the last few years he’s spoken at numerous places including SVG’s Win the Storm Conference, Roofing Insight’s Roofing Process Conference, and the Storm Restoration Contractor Summit.


LP Loss Consultants (Website):


Facebook: Level The Playingfield (Group)

Join The FB Group via text by texting “Forum” to 214-496-5182)
Download Free Ebook by texting “ebook” to 214-496-5182 (and, if you have any trouble printing/ordering the ebook, text Steve at 214-244-2639)



Get free video on appraisal and how it works by texting “video” to 214-496-5182

You’ll Learn:

[1:28] Steve’s journey into the insurance industry and appraisals
[14:30] Why claims adjusting is more difficult today than ever before
[18:25] What needs to be fixed in the insurance restoration industry
[23:37] The importance of presenting an argument and build rapport with insurance adjusters
[26:47] Strategies for presenting an argument and building rapport with insurance adjusters
[28:52] Biggest problems within the roofing industry and roofing culture
[34:45] The importance of trust in building rapport
[43:00] Why the failure rate in roofing and insurance restoration is so high and how to fix it [45:38] Learn how to sell using these trainings and programs
[47:20] Future Insight #1: Why insurance restoration contractors need to offer retail roofing, water & fire services, and other contracting services
[51:36] Future Insight #2: The future of the roofing industry due to profits
[53:17] Steve’s favorite resources (“How to win friends and influence people” by Dale Carnegie) and freebies you can have
[1:00:49] Steve’s 3 companies that help contractors

Books Recommended By Steve:

“How To Win Friends And Influence People” by Dale Carnegie

“Markup & Profit: A Contractor’s Guide” by Michael Stone

“Never Split The Difference” by Chris Voss